• telephone number where the caller can be reached during business hours.
• caller's name, company and affiliation and address.
• site location by municipality and street address or by rural legal land description,
• type of work being done.
• approximate depth of ground disturbance.
• type of property - public or private,
• who the work is being done for,
• estimated time required to do the locates and,
• date by which locates need to be completed.

Given the location of the site, Alberta One-Call's computer will search its databases and identify those members who have indicated they have buried facilities in that area.

The CSR will advise the caller which members will be notified and give the caller a ticket number which identifies the locate request and should be retained for future reference.

A locale request phone call lasts about 4-5 minutes. Once the call is completed the CSR releases the ticket and the affected members are notified immediately by the computer.

The placing and processing of a locate request is very easy for both the caller and the CSR if the caller is prepared and has the information require at hand. Preparation is the key. Frequent uses of the one-call system are encouraged to fill the Excavation Site Information Form before making the call. These forms are available at no charge and may be obtained from Alberta One-Call at 1-800-242-3447.